IT Program Manager II (Contract)

CSAA Insurance Group, a AAA insurer, is seeking an IT Program Manager II to oversee and coordinate small to medium-complex projects. The role involves managing project timelines, budgets, and resources to ensure successful delivery while aligning program objectives with the organization's strategic goals. Responsibilities: Ensure that projects within the program are aligned and integrated, managing interdependencies and ensuring that project outcomes contribute to the overall program goals; Ensure that program objectives are aligned with the organization's strategic goals and objectives. Develop strategies to achieve these objectives and adjust plans as necessary; Optimize the allocation and utilization of resources across multiple projects, ensuring that resources are used efficiently and effectively; Develop and maintain strong relationships with key stakeholders, ensuring their needs and expectations are met. Facilitate stakeholder engagement and communication throughout the program lifecycle; Establish and monitor key performance indicators (KPIs) to measure program success. Use these metrics to drive performance improvements and ensure program objectives are met; Implement quality assurance processes to ensure that project deliverables meet the required standards and specifications. Conduct regular quality reviews and audits; Gather and share lessons learned and best practices across projects to promote continuous improvement and knowledge sharing within the organization; Address and resolve conflicts that arise within the program, ensuring that issues are managed effectively and do not impact program success; Develop and deliver comprehensive program reports to senior management, providing insights into program performance, risks, and opportunities; Encourage innovation within the program, identifying opportunities for process improvements and implementing new approaches to enhance program outcomes; Provide training and development opportunities for project managers and coordinators, ensuring they have the skills and knowledge needed to succeed; As appropriate, manage relationships with external vendors and suppliers, ensuring that their contributions align with program goals and deliver value to the organization; As applicable, partner closely with enterprise-wide portfolio management office to ensure overall alignment; Partners closely with our change management leaders/practitioners to align on change management deliverables needed to drive adoption and readiness Qualifications: Bachelor's degree in related area or an equivalent combination of education and experience; PMP/PMI certification or equivalent experience as a program manager for 8+ years; 8+ years project management principles and methodologies obtained by assigning/coordinating mid-scale projects; 7+ years Program/Project delivery experience; Understanding of project management principles and methodologies (e.g., Agile, Waterfall); Experience with project management software and tools (Smartsheet, Project, Asana, Monday, etc.); Strong organizational and time management skills; Excellent communication and interpersonal skills; Ability to prioritize tasks and manage multiple projects simultaneously; Proficiency in Microsoft Office (Word, Excel, PowerPoint); Ability to work effectively in a team environment; Strong attention to detail and accuracy; Experience with risk management and mitigation strategies; Strong problem-solving and decision-making abilities; Leadership and mentoring skills; Ability to influence and negotiate with stakeholders; Ability to adapt to changing project requirements and priorities; Work Authorization Green Card, US Citizen Required Skills: Program Management, PMP/PMI certification, Agile, Waterfall, Project management software, Smartsheet, Microsoft Project, Asana, Monday.com, Microsoft Office, Risk Management, Project Management, Decision making