QA Analyst

Nuweb Group is a global event technology partner, helping organizers and venues scale with confidence. They are seeking a QA Analyst to support quality assurance processes and customer operations in North America, ensuring continuous product and customer support across different time zones. Responsibilities: Test against customer experience expectations and product specifications; Own the end-to-end QA lifecycle across all Nuweb products (web & mobile); Provide first-line technical support to U.S. and out-of-hours UK customers, troubleshoot, reproduce, and document issues clearly and professionally; Escalate issues to the on-call developers when needed, ensuring swift and effective resolution; Liaise directly with customers to help identify root causes and narrow down the scope of reported issues; Identify usability issues or feature gaps to enhance user experience; Champion QA best practices to enable efficient, high-quality releases; Collaborate closely with product and development teams to optimise delivery flow from Qualifications: Proven experience in manual software testing (web and mobile), with exceptional attention to detail and a passion for quality; Strong grasp of the Software Development Life Cycle (SDLC); Experience preparing and executing test cases, scripts, and plans with a detail-oriented approach; Good understanding of user experience testing; Experience working in Agile teams and environments; Excellent communication skills, able to interact professionally with customers, document clearly, and present ideas effectively; A collaborative mindset, able to work closely with developers, designers, and product managers; Excellent organisational and problem-solving skills; Willingness to work U.S. hours (GMT-4 /-8) to provide coverage for UK out-of-hours periods Required Skills: Manual software testing, Software Development Life Cycle, Test case preparation, Agile methodologies, HTML, JavaScript, CSS, JIRA