Vibrant Emotional Health is dedicated to providing high-quality emotional wellness services and support. The CRM Delivery Manager will oversee Salesforce initiatives, ensuring smooth delivery while gathering requirements and documenting processes. This role combines Agile delivery leadership with business analysis to support Salesforce programs and cross-functional alignment. Responsibilities: Assist in stakeholder interviews and workshops to gather Qualifications: Bachelor's degree in Business, Economics, Data Analytics, or related field (experience may be considered in lieu of a degree); 5+ years of experience in Delivery Management, Agile PM, or hybrid roles; Salesforce experience required; Experience supporting multi-org Salesforce environments and integrations; Familiarity with contact center technologies, data governance, and enterprise delivery frameworks; Agile Delivery & Scrum Facilitation; Business Analysis & Requirements Gathering; Process Mapping & System Thinking; Jira Administration & Workflow Governance; Communication; Technical Aptitude with Salesforce & Integrated Platforms Required Skills: Agile Delivery, Scrum Facilitation, Business Analysis, Requirements Gathering, Process Mapping, System Thinking, Jira Administration, Workflow Governance, Salesforce, Salesforce Admin Certification, Data Governance, Enterprise Delivery Frameworks, Communication