Senior Business Analyst

Ad Hoc LLC is a technology company that empowers organizations to deliver scalable, impactful digital services. The Senior Business Analyst will drive customer engagement and requirements management, bridging the gap between technical teams and end-users while ensuring a seamless onboarding journey and robust support ecosystem. Responsibilities: Exhibits an extensive understanding of Qualifications: Bachelor's degree in a relevant field plus at least 8 years of related experience, or a Master's degree plus 6 years of experience; Extensive experience in customer-facing roles with a proven ability to engage in regular user outreach and resolve complex issues; Ability to learn and explain technical concepts related to data warehousing and data analytics to non-technical users; Demonstrated 'growth mindset' with experience identifying friction points and implementing more efficient workflows; Proven ability to manage multiple high-priority efforts simultaneously, including platform management, onboarding, and recurring program events; Extensive experience with industry standards, requirements management tools, and support ticket platforms Required Skills: Requirements management, Customer engagement, User outreach, Data warehousing concepts, Data analytics concepts, Workflow optimization, Platform management, Support ticket platforms, Industry standards for requirements management, SQL, Python, PMI certification, CAP certification, ECBA certification, CBAP certification, PBA certification, Influential skills, Growth mindset