Business Systems Analyst

Ivy Rehab Network is a dedicated provider of physical therapy and related services, seeking a skilled Business Systems Analyst to bridge the gap between business units, technology teams, and vendors. The role involves documenting requirements, analyzing processes, and managing small projects to improve efficiency and optimize technical solutions. Responsibilities: Collaborate with business stakeholders and Subject Matter Experts (SMEs) to understand and document Qualifications: 8+ years of experience as a Business Systems Analyst, including software development experience utilizing basic principles of the Software Development Lifecycle (SDLC), and elements of any methodologies or principles like Agile, Scrum, DevOps, etc; Experience as a translator with the ability to explain complex technical concepts to non-technical stakeholders and vice-versa; Strong analytical and problem-solving skills, including the ability to probe and ask clarifying questions to remove ambiguity and validate assumptions; Proficiency in business process modeling and documentation is desired; Project Management skills like organizing, structuring, and reporting on tasks and deliverables are required; must be able to manage multiple tasks/priorities concurrently and pivot when requirements and/or priorities shift; Practical knowledge of ITIL framework and ITSM processes; Excellent communication and interpersonal skills across all functions, levels, and technical abilities; Proven ability to lead and motivate a team to achieve project goals; Experience with Microsoft Outlook, Word, Excel, PowerPoint, Visio, and SharePoint are required, as well as Smartsheet, Jira and Confluence Required Skills: Business Systems Analysis, Software Development Lifecycle, Project Management, Business Process Modeling, ITIL Framework, Microsoft Office Suite, Jira, Confluence, Analytical Skills