AI Agent Developer – Business Platforms (Remote)

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. They are seeking an AI Agent Developer to design and deploy AI agents that solve business problems across the organization, utilizing Microsoft Copilot and Power Platform tools. Responsibilities: Design, build, and deploy AI agents that solve real business problems across Progressive Leasing using Microsoft Copilot Studio, Power Platform, and related tools; Take business use cases from whiteboard to working agent — owning conversation design, topic authoring, action integration, and end-to-end delivery without heavy technical oversight; Build and maintain integrations between AI agents and enterprise systems via APIs, connectors, and webhooks — including CRMs, ITSM platforms like ServiceNow, and internal data sources; Develop custom connectors and Power Automate flows that give agents secure, reliable access to the data and services they need to be useful; Leverage Microsoft Graph API to connect agents with organizational data and M365 services, enabling richer and more context-aware agent behavior; Implement authentication and authorization patterns for enterprise agent integrations — including OAuth, service accounts, and managed identities; Engineer prompt configurations, system prompts, grounding strategies, and fallback behaviors that make agents reliable, accurate, and safe in production; Document agent architecture, data flows, and integration points clearly for security review, handoff, and ongoing maintenance; Partner closely with the AI Product Manager to receive prioritized use cases and deliver working agents that meet business Qualifications: 3 to 5 years' of experience in software development, with at least 1 year focused on AI agent development, conversational AI, or intelligent automation; Hands-on proficiency with Microsoft Copilot Studio — building, configuring, and deploying custom agents with conversation design, topic authoring, and action integration; Power Platform development experience across Power Automate, Power Apps, and Dataverse — including both low-code flows and custom connector development; Experience integrating agents with enterprise systems via APIs, connectors, and webhooks — including CRMs, ITSM platforms, and internal data sources; Understanding of Microsoft Graph API and how to use it to give agents access to organizational data and M365 services; Familiarity with AI platforms beyond the Microsoft ecosystem — including OpenAI/ChatGPT APIs and Anthropic Claude — and an understanding of how different LLM providers can be leveraged for different agent use cases; Familiarity with authentication and authorization patterns for enterprise integrations — including OAuth, service accounts, and managed identities; Basic to intermediate scripting ability in Python or JavaScript/TypeScript for pro-code extensions and custom connector logic; Experience working with prompt engineering and LLM configuration within agent platforms — including system prompts, grounding, and fallback behavior design; hands-on experience with ChatGPT or Claude in addition to Microsoft Copilot is highly valued; Demonstrated ability to self-motivate, self-direct, and be flexible within a fast-paced environment; Bachelor's degree or equivalent work experience Required Skills: AI agent development, Conversational AI, Intelligent automation, Microsoft Copilot Studio, Power Platform, Power Automate, Power Apps, Dataverse, API integration, Connector development, Webhook integration, CRM systems, ITSM platforms, Microsoft Graph API, M365 services, OpenAI/ChatGPT APIs, Anthropic Claude, OAuth, Service accounts, Managed identities, Python, JavaScript, TypeScript, Prompt engineering, LLM configuration