AI Automation Engineer

BetterUp is a company focused on human transformation, and they are seeking an AI Automation Engineer to join their IT & AI Workspace Technology team. The role involves designing and implementing scalable automations and integrations to enhance operational efficiency using AI tools. Responsibilities: Implement and scale our Model Context Protocol (MCP) to support secure, composable AI workflows across Slack, Jira, Salesforce, GitHub, AWS-based infrastructure, LLM providers (e.g., Claude), and internal APIs; Design agentic systems that enable AI tooling to integrate seamlessly with operational data and user identity services; Author requests for comments (RFCs), technical Qualifications: 3–6 years of professional experience in software or systems engineering, with demonstrated ability to independently own backend services, integrations, or automation workflows end to end; Direct experience integrating AI capabilities into production systems, including orchestrating LLM-powered workflows across APIs, event-driven systems, and internal services; Hands-on experience designing AI-assisted automations that operate on real business data with appropriate context, permissions, and safeguards; Strong experience with automation and orchestration platforms, such as n8n, Zapier, or custom-built orchestration frameworks, used to automate real operational workflows; Hands-on experience building pipelines or automations using MCP, Step Functions, or equivalent event-driven architectures; Demonstrated experience integrating APIs and building automations across complex SaaS ecosystems; Strong scripting or development skills (e.g., Python, Ruby/Rails, or JavaScript) for writing custom connectors, services, or data transformations; Familiarity with common SaaS platforms such as Okta, Jira, Slack, Workday, Google Workspace, FreshService, and their APIs; Experience working with authentication protocols (e.g., SAML, OAuth) and cloud platforms such as AWS or GCP Required Skills: Model Context Protocol (MCP), Slack workflows, API integration, AI automation, AI orchestration workflows, Event-driven architectures, Automation platforms e.g., Automation platforms n8n, Automation platforms Zapier, Python, Ruby on Rails, JavaScript, SaaS platforms Okta, SaaS platforms Jira, SaaS platforms Slack, SaaS platforms Workday, SaaS platforms Google Workspace, SaaS platforms FreshService, Authentication protocols SAML, Authentication protocols OAuth, Cloud platforms AWS, Cloud platforms GCP, Test-driven development (TDD), Curiosity