Senior QA Lead - San Francisco

Giga is a voice AI startup that has recently raised a $61M Series A and is building next-generation customer experience solutions. They are seeking a Senior QA Lead to oversee quality across their AI agent platform, manage a distributed testing team, and ensure high-quality releases as the company scales. Responsibilities: Defining test plans, acceptance criteria, and coverage matrices for new features across our voice, chat, and email AI agents; Testing agent conversations for accuracy, tone, hallucinations, and edge cases; Owning the QA gate for releases, coordinating test cycles, managing regression suites, and signing off on production readiness; Running a distributed QA team across SF and offshore locations — assigning work, reviewing results, setting standards, and keeping the team aligned across time zones; Classifying, prioritizing, and clearly documenting defects so engineering can reproduce and fix issues efficiently; Building the QA processes, workflows, and documentation that let us scale testing as the product and team grow Qualifications: 7+ years of experience in QA or quality assurance, with a track record of leading test efforts for complex products; Have managed or led distributed QA teams, ideally across time zones, and know how to keep offshore testers productive, motivated, and aligned with the SF engineering team; Are excellent at test planning — you can look at a feature, think through the edge cases, and build a test strategy that catches the things engineers miss; Have experience testing conversational AI, voice systems, chatbots, or other non-deterministic products where 'correct' isn't always a single answer; Are a clear, organized communicator — your bug reports are detailed, your test plans are thorough, and your status updates give leadership confidence; Can push back on engineering when something isn't ready to ship, but also know when good enough is good enough for the stage the company is at; Are comfortable being the person who builds the QA function from scratch — defining the processes, picking the tools, and setting the bar for quality; Are excited about AI and want to figure out what quality assurance looks like for products that didn't exist five years ago Required Skills: Quality Assurance, Test Planning, Test Strategy, Bug Triage, Release Management, Regression Testing, Conversational AI Testing, Voice Systems Testing, Chatbot Testing, Distributed QA Team Management