ServiceNow Developer

CRG is a leading retail client with a strong focus on sustainable retailing, seeking a skilled ServiceNow Developer to enhance their IT service delivery. The role involves analyzing, designing, and implementing capabilities across multiple ServiceNow modules while collaborating with various teams to ensure high-quality solutions. Responsibilities: Analyze, design, and implement a broad range of capabilities across multiple ServiceNow modules—including ITSM, CSM, SecOps, and ITOM; Reduce technical debt; Build user-centric features; Maintain integrations; Support platform upgrades; Work closely with Service Delivery, Architecture, Solution Teams, and process owners; Drive applications from Qualifications: Proven expertise in ServiceNow development, scripting (Glide API, server/client scripts, business rules), and UI policies/actions; Strong experience with ServiceNow integrations using MID Server, REST/SOAP, and IntegrationHub; Deep understanding of ITSM processes, CMDB design, Discovery, and CSDM principles; Familiarity with application lifecycle management, automated testing (ATF), and CI/CD pipelines; Knowledge of ServiceNow security (ACLs), SecOps, and ITOM health and events; Relevant certifications such as CSA are highly desirable; Excellent analytical skills and the ability to translate business requirements into technical solutions Required Skills: ServiceNow development, Glide API scripting, Server/client scripting, Business rules scripting, UI policies/actions, ServiceNow integrations, MID Server, REST, SOAP, IntegrationHub, ITSM processes, CMDB design, Discovery, CSDM principles, Application lifecycle management, Automated testing (ATF), CI/CD pipelines, ServiceNow security (ACLs), SecOps, ITOM health, Events, ServiceNow Certified System Administrator (CSA), Analytical skills