User Acceptance Testing (UAT) Analyst – Commercial Digital Banking

Citizens is a company focused on customer-centric banking solutions, and they are seeking a User Acceptance Testing (UAT) Analyst for their Commercial Digital Banking team. The UAT Analyst will be responsible for planning and executing user acceptance tests to ensure the online banking platform meets business requirements and is ready for production release. Responsibilities: Own and execute end-to-end User Acceptance Testing for commercial online banking capabilities; Develop and maintain UAT test strategies, test plans, scenarios, and acceptance criteria aligned to real client use cases; Create, execute, and document detailed test scripts in JIRA/Confluence covering standard workflows, edge cases, and exception scenarios; Validate test results to confirm functionality meets documented business and product Qualifications: Bachelor's degree or equivalent experience; Experience with commercial banking, treasury, payments, or cash management platforms; Familiarity with Jira, Confluence, or similar tools; 3+ years of experience in UAT or QA for digital platforms; Hands-on experience creating and executing UAT scripts and managing defects; Experience in Agile or hybrid delivery environments; Strong analytical and communication skills Required Skills: User Acceptance Testing (UAT), Commercial banking platforms, Treasury platforms, Payments platforms, Cash management platforms, Jira, Confluence, Defect management, Agile delivery environments, Test script creation, Test execution, Regression testing, Analytical skills